Tagged: vine

Big Brand Facebook Tactics that Work for Any Business

Well-Known World Brand LogotypesThe most challenging part of social media management is staying active and engaging. Big brands like Oreo, Nike and Target have dedicated marketing departments that spend all their time coming up with great fresh content. Following the cues of these brands is something any business, no matter how small, can do.  We are going to go over some of the ways these companies keep their fan base coming back, so that you may be able to make your pages more engaging.

1) Holidays and Events

Heineken held a Instagram scavenger hunt content ahead of the U.S. Open Men’s final for a chance to win tickets. Fans had to search for clues in a mosaic of Instagram photos that would ultimately lead them to nine pairs of tennis tickets. In order to prove they had found the next clue, users had to comment on the correct photo with the codeword “#SHHH.” You can host promotions or games through your own social media channels the same way while capitalizing on an upcoming event or holiday.  Reward your fans for participation and they will continue to engage with you.

2) Crowdsourcing

Facebook and Instagram are great places to ask people for content. By asking your fans for their input, you can easily generate new content that is centered around your customers. Again, reward your fans for their input by acknowledging them and showing appreciation.  Someone take a picture of using your product? Feature their photo on your own pages as a shout out. People really appreciate being noticed by brands or companies that they use, so share the love with your fan base.

3) Fun

Humor is a great way to humanize your brand. It shows that your company can have fun and wants to share that with others.  Skittles and Old Spice do a very good job of engaging fans with nonsensical humor. If you can make your fans laugh they are much more likely to share your content and possibly let it go viral.

70-20-104) 70/20/10

Almost all the major brands that have successful social pages follow the rule of 70/20/10. That means the 70% of their content is information that is valuable to their followers in some way. This can be tips, tricks, contests, Q&A chats or anything else that does more for your customer than it does for you.  20% of your content should be shared from other sources to show that you acknowledge other companies, brands or even your fans. Share articles written by industry publications, or user submitted photos and videos. The last 10% of your content should be self-promotional. This is where you show off your products and services.  Apply this rule to your content and see it take off.

5) Customer Service

Daily upkeep of your social pages mostly includes responding to fans. Liking or encouraging good comments, answering questions and handling complaints is something that should be done often. This humanizes your brand and shows that you are active and involved with your followers. Take the time to respond to everything you get and make sure to tag the relevant people.

6) Consistancy

Quite simply, you should make sure that there is at least one post every few days on all of your social networks.  If you focus on just a few, it’s ok to post every day.  The most important thing is that you are consistently making posts so your fans know your page isn’t dead.  Take care not to over post or you’ll risk driving away your audience.

7) Storytelling

Video is a great way to tell your brand’s story. Oreo is definitely a brand who has utilized video to it’s fullest extent. They generally keep their videos simple using stop motion and viewer submitted content to engage their fans.  Your videos don’t have to be long or big productions thanks to Vine and Instagram Video.  These networks are free to use and are easy to navigate.  You can also use hashtags to categorize your posts and get your message out to a wider audience.

Four-seasons8) Capture the Seasons

As the seasons change, capture the feel of each one.  Fans know you are current and thinking about something other than your business if you play into the seasons of the year. Tie your brand or company into your messages. Change your profile picture or cover photos to keep with the changing times.

There are many ways to keep your audience engaged like the big guys do if you are willing to get a little creative. Play around with your posts to see what resonates most with your fans.  It’s all trial and error. Don’t be afraid to make mistakes. There really is no wrong answer on how to best connect with your followers.  Take risks and you may see them pay off in the long run.  Good luck and happy posting!

The “Right Time” to Publish Content

It’s odd to start an article with the phrase “the right time to…”, because there really is no right and wrong in social media.  There is a large grey area around what works and what doesn’t because there is no predicting viral posts.

There is, however, a way to figure out what times are right for YOU.

A great place to start with any social measurement is checking your network analytics.  Facebook has Insights to help you see how your posts do and when they do best.

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Check here weekly to monitor how your posts have been doing and adjust your schedule as necessary to maximize your reach. Pay close attention to what kind of posts get the most engagement and try to post those during your peak user times.

Other social networking sites don’t have built in tools like Facebook to view your metrics, however, there are services that range from free to expensive that will give you everything you need to know about your social accounts.

Regardless of how you choose to monitor your metrics, you should make sure it is being done.  Experimenting with your post times and days is the only way to figure out what works and what doesn’t.  Try making a post on the weekend and making a similar post during the week.  Change up the times of day that you post. Trial and error will determine what your audience will see more of, so don’t be afraid to try new things to get engagement.  If a post doesn’t do as well as you thought, don’t be discouraged. Instead take it as a learning experience about what not to do in the future.

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After a few months of observing your own trends with your content, you should be able to pick up a discernible pattern.

Follow your own data and tailor your posting schedule to the trends.  Don’t take someone’s word about the best times to post because they can only speak to their content, not yours.  So get out there and put your pages under the microscope.  Good luck!

Using Instagram Video and Vine for Business Marketing

instagram-vineWe don’t need to tell you how important video is to social media engagement, but you should understand the marketing benefits to services like Instagram video and Vine.

Here are a few ways to capitalize on Instagram video and Vine for business:

#1: Shoot a Product Demo and Answer FAQs: Sometimes, a simple how-to video can answer your customers’ questions quickly and efficiently. Make a list of the most-asked questions your customer service department gets and use video shorts to answer them. This is a great way to add value to your  brand.

#2: Create a Visual Portfolio of Your Work: If a picture is worth a thousand words, imagine what 15 seconds of video can communicate. With Vine, not having to shoot six consecutive seconds is a favorite feature for most and allows you to pack more into six seconds than you think. Shoot videos of the work you’ve done for recent clients to create a portfolio for potential customers to browse through.

#3: Highlight Special Offers and Events: Fifteen or six seconds is a significant amount of time to promote your special offer or event with video. Use the description field to emphasize and reinforce the video message and add a hashtag to track conversions or extend your reach.

#4: Invite Fan and Follower Submissions via Hashtags: Invite your audience to submit video with a hashtag to enter a contest or promote your live event.

mm-06-27#5: Humanize Your Brand: We often hear about how brands “need to become human.” Social media has blurred the lines with real-time, real-life engagement between companies and customers, creating a need for companies to be transparent and more open.  Use Vine and Instagram video to introduce your team in fun and interesting ways. This will help not only put a face to your brand, but it will make users feel more connected to you.

Videos and photos inspire the most user engagement across the social media board, so it should be no surprise that these new tools offers some rich possibilities for marketers.

With Vine and Instagram video, anyone can be a filmmaker. So, turn on the smartphone and shoot some video shorts today. You’ll be surprised how popular your videos could become.