Tagged: engagement

Use Pinterest as Your Marketing Partner

Pinterest-logoPinterest is now valued at 11 billion dollars after a recent infusion of venture capital funding. The user base keeps expanding and Pinterest is rolling out new changes that just might prove to help with your marketing strategy.

We’ve talked about Pinterest in this space before. Most notably about how Pinterest is not just for women – perhaps one of the greater misconceptions about the website. In fact, men are now the fastest-growing demographic. At last count, males accounted for 12 million Pinterest users. That is more than the subscription base of GQ, Esquire and Sports Illustrated magazines combined!

To get men (and women) to pin (and buy) from you, make sure your website has pages with your products and services that are pinnable. To do this, check out this Pinterest page on how to build a Pin It button.

So, here are some ways you can take your marketing up a notch with Pinterest.

  1. Take Advantage of Improved Search Functionality

Pinterest has recently updated their search feature. Search results are now more relevant to the user. So to make sure you are found in the new Pinterest Guided Search, always include descriptions in your pins and pinboards that are keyword-rich. Use keywords that are unique to you and your business.

You can even influence how your blog post images are found in Pinterest! When you upload an image to your website or social media site, make sure you include “Alt Text” for each image. Pinterest automatically reads this “Alt Text” when someone pins your image. When they do, your “Alt Text” becomes the default description for that image.

Additionally, Pinterest’s Guided Search looks at pin descriptions to determine which pins are relevant to show in user searches. So be sure your “Alt Text” includes keywords relevant to your business and the image.

  1. Enhance User Experience with Rich PinsPinIt-1cwcc34

A Rich Pin is a special pin that offers more information than regular pins on Pinterest. There are five
types of Rich Pins: Article, Product, Recipe, Movie and Place.

The most likely ones for business use are the Article, Product and Place pins. These are not just for big brands. Bloggers and website owners can add Rich Pins to their content.

As an example, an Article Pin could include a blog post headline and the article’s introduction below the image. A Place Pin could show a map of your business location and driving directions. Once you have added Rich Pins to your website and blog posts, the data populates to Pinterest when someone pins your image.

There are three steps to adding Rich Pins to your online content.

  1. Add Open Graph or Schema.org markup to individual posts or pages of your site.
  2. Use the Pinterest Rich Pin Validator to make sure Pinterest sees your Rich Pin data.
  3. If Pinterest gives you the thumbs-up, click “Apply now” in the validator to submit your Rich Pin to Pinterest. Make sure to select “HTML tags” when you’re applying.

If your blog or website is built on WordPress, use the Yoast SEO plugin to add Open Graph data to your posts for the most Rich Pin types. There are several WordPress plugins available to make the process easier.

Learn more about Rich Pins with this Pinterest article.

  1. Buy Promoted Pins

Yes! Pinterest is launching advertising! Using the Pinterest Promoted Pins program, you can get your pins placed in other users’ feeds.

Promoted Pins blend seamlessly ith other non-paid pins in a user’s feed. At the time we posted this blog, Pinterest ad prices are considerably less than other social media sites. The Promoted Pins program is only available to U.S.-based businesses at this time.

One blogger and graphic designer is using Promoted Pins to direct users to a blog she posted with a call-to-action for a PDF of the blogger’s branding guide.

The blogger is getting a 74 percent opt-in rate on that blog post. That means a huge majority of Pinterest users are signing up for the guide after reading the post. With similar Promoted Pin campaigns, the blogger brings in 800 to 1,000 new subscribers every month. All this for less than $125 for the Pinterest ads.

For information on how to set up Promoted Pins, which will help you reach more people on Pinterest, see this Pinterest page about starting your first campaign.

  1. Prepare for Pinterest’s Buyable Pins

zcXeRe7MiIn early June, Pinterest announced they are going to allow users to buy products directly from the Pinterest Mobile App. Once launched, users will see a blue “Buy It” button on items that are available for direct checkout through the mobile app.

If you use Shopify as your shopping cart service for your website, you can get the “Buy It” button for your products now. You can also get on the waiting list for Buyable Pins by clicking this link. Pinterest will alert you when Buyable Pins are more widely available.

Click here for more information on Buyable Pins

Embedding big and bold graphics and images into your online content is more important than ever. Images encourage your users to share your work and Pinterest is a great place to share. There are many tools and resources to help you create compelling graphics. If you’re not an artist, or if you are not on speaking terms with a cousin who is, check out Canva for a free, online design your own graphic website.

You can also find high quality, royalty free, stock photography to purchase at Dollar Photo Club. All photos are just a dollar.

You can also find graphic artists that can design for you at Fiverr where prices start at just $5.

The Pinterest user base is growing; with these new Pinterest tools, now is a great time to consider adding Pinterest to your marketing mix. Your current and potential customers are on Pinterest looking for content and products like yours! Let them know you have what they want!

4 Ways to Get Customer Testimonials

testimonial-01Your job as a business is to win over the trust of potential customers who are not quite ready to do
business with you. Customers are like hoodwinked children. They are cynical and defensive about anything they hear or read. However, if a friend, or someone they know and trust, tells them something, they are inclined to believe it without question.

To make a prospective customer care about your business, you need to show them how you can make their life easier or better. Then, you need to follow through and prove it. The conventional way to prove a claim is to present positive testimonials, endorsements, or media articles and mentions about your business.

You probably already praise your business. However, statements you make about yourself just don’t have the same impact as statements that come from others. Especially testimonial-03happy, satisfied customers.

To convince a cynical potential customer – someone that may not be sure about becoming your customer – you need to let them know your current customers think you’re great. There are ways you can generate proof your business is sound and performs exceptional work.   What follows are four ways to help generate positive testimonials from your customers.

  1. Ask

The simplest way to get positive testimonials is to ask. Do this as a part of thanking your customer for their business. Send an email, or follow-up letter to each of your customers that says something like:

Testimonial-request-USE IN BODY

When your customer responds, you have your testimonial. Collect them all and use excerpts of the best lines that exemplify why others should do business with you.

  1. Create unique experiences

A few years ago, fishing hat manufacturer Tilley sent customers a letter congratulating them on purchasing one of their hats. The letter included tips on caring for the hat and made a pitch for some of their other products.

testimonial-04On the back of the letter was an “Insurance Certificate.” Should the hat become lost or stolen, the
certificate allowed a half-priced replacement hat. This unique promotion made the buying experience different. While a half-priced replacement may not work for all businesses, consider if an “insurance” idea is right for your product or service.

So why do something like this? When you have the opportunity to deliver unique experiences to your customers, follow up! After the sale, email your customers for their thoughts about doing business with you and the buying experience. Their responses become your testimonials.

  1. Recruit volunteers

If you are introducing a new product or service and have a Facebook, or other social media group, use your community to find willing testers during your launch period. Offer a pre-determined number of testers a half-price or even a free service in return for their permission to use their comments as testimonials.

It is important to remember to return the favor when you are asked to test a new product or service. Be sure to offer written comments than can be used as a testimonial for the product or service.

  1. Build relationships with credible experts

Ever read a recommendation for a new book? In the publishing world, authors often get influential people to recommend their books. This gives potential readers positive comments about the book from high-profile people.

testimonial-02So how do you approach a credible expert, someone who may get many of these requests? The smart way to approach this is to always be cultivating relationships over time. Always offer your assistance and always offer to be useful in general long before you ever conceive of your product idea.

If you are building meaningful relationships with others on social media, it should be easy to ask for input from experts. You can always find local experts to recommend your product or service. You could even ask the mayor or other well-liked city officials to try your business in exchange for permission to use their written recommendation as a testimonial.

You can also hire an expert to try your product or service. As a part of this agreement, use the expert’s name and testimonial when promoting your product.

Always ask for feedback

When you openly communicate with your social media audience and encourage their feedback, you can end up with some great testimonials. Keep your testimonials in one place so it is easy to draw from them when you create content.

If you make collecting customer comments a priority, eventually you’ll have thousands of potential testimonials and endorsements to choose from when you need to dispel doubt in the minds of cynical and defensive customers.

How to Use Facebook to Launch a New Product or Service

If you are launching a new product or service, you want to create some excitement with your customer base about what’s new.  Facebook is a great way not only let everyone know what’s new, but to generate excitement.

However, to be successful, you need to plan ahead and make good use of some of Facebook’s tools for business.  It’s not difficult, it just takes some planning.  Here are four steps to help you get started.

1: Pre-launch – PlanningFacebook Image tool

To be successful, you need to plan your strategy a couple of months prior to launch. Two or three months

should be sufficient.  This planning should include all of the materials you want to share on Facebook.  This includes the design of any ads you may want to purchase in addition to the images you will use in your posts.

Be sure to consider the sizes of your images.  You’ll need different sizes for ads as well as your posts.  Remember that Facebook only allows 20% of an ad to contain text.  Facebook has a handy tool to verify you do not violate this rule.  Visit the Facebook Grid Tool and upload your image.  The tool will place a 5-by-5 grid over the image.  Click the squares that contain text to see how much text you are using and if it is acceptable.  Watch this Facebook video for information about text in ads.  Also, check out our blog on optimum image sizes for different social media sites.

If you don’t have an ad agency, or know an artist who can design a print ad for you, consider using Fiverr.com.  This website offers services and products that range from graphics and design to online marketing. The freelancing marketing services include ad creation, infographic design, video animation, and much more. The price of services begins at $5.  The transparency of buyers’ reviews will help you to
choose the right seller.

2: Pre-Launch – Create Excitement

As a part of your pre-launch, consider if giveaways are appropriate for your new product or service.  Will there be a special sale or discount period when you launch?  If so, how will customers access the discount?  Is a contest appropriate for the new launch?  If appropriate, one lucky customer can win the free product or service free.  Perhaps allowing someone to be the first to use it is appropriate.

It’s also best to plan and write out the posts you will make on Facebook and other social media.  Writing these ahead of the launch will help insure you cover the important points you want your customers to know.  Each should reveal a little more about the new product or service.  Begin with teaser posts about two or three weeks before the launch.  A series of pre-launch teaser posts might be:
“Something big is coming to (Business Name) in July.”

“Watch this space for a big announcement on July 13.”

“Don’t miss out.  See what’s happening in July at (Business name).”

As the launch date approaches, build excitement by revealing a little more about the new product or service.  This would be the time to start mentioning customer benefits in your teasers.

product excitementA week before the launch, your post might be:  “Everything you know about Customer Service is about to change!  (Business Name) is taking it to a new level starting July 13.”

“The only way to experience (service) is to be here July 13 – see for yourself.”

If you are introducing a new product, perhaps a discount may be in order for the first few weeks.  One of your posts or an ad could be a coupon for customers to print.  Alternatively, you can post on Facebook a ‘secret phrase’ that customers can mention to get the discount price.

Don’t forget to use video!  Make a video of you or someone in your shop talking about how excited everyone at work is about the new product or service.  Post a few days before the launch.  If you are remodeling or expanding, post pictures of the construction work.  If you are adding new equipment, share pictures of the installation process.

Your launch plan should have the posts written out along with the date and time when each will appear.  Stagger the times from morning to early evening for maximum exposure.

3 – Launch – Keep Excitement Going

The launch phase will probably vary in length depending on the product or service.  As far as promotion is concerned, it will never truly be over.  However, you should have an end date for the largest promotional push.  At this point, you want to figure out what you can do to keep the excitement going.

This is the time to launch a Facebook Contest. After launching a new service, perhaps now is the time to have a naming contest.  If appropriate, let customers have a chance at naming the new service.  The winner gets a year of the service at no cost or a substantially price reduction. Consider what is most appropriate for the new product or service; then, maintain excitement by teasing the contest.

You may find it appropriate to shoot a video of the first day with the new product or service.  Include customer testimonials and reactions.  Other customers talking about your business and your services is a great way to introduce new customers to what you do.

If you decide to spend money on a Facebook ad campaign, focus most of your ad budget on the pre-launch phase.  If you have something to offer of value or a coupon, split your resources more evenly between the pre-launch and launch phases.  You may want to consider having a different budget for the coupon or special offer phase of the campaign.

4 – Post-Launch Thank You

After the launch period, you will want to thank your audience and customers.  Show your customers how much you appreciate them by thanking them for their support during the campaign.  Even if they did not make a purchase, let them know you appreciate their business over the years.

Also, use the post-launch thank you to tell your audience what is coming next.  More surprises?  Another contest?  Give your audience something to look forward to.

Most important, learn from your experience so you can improve the next one.  What worked?  What didn’t work?  What gave you the biggest bang?

Facebook can be a great place to let the world know about your new product or service.  However, don’t forget to promote your special product launch or new service on your website as well as your other social media, not just Facebook.

Image Size Matters

DrawingsStandardSizesDrawingSheetsWhen it comes to social media, we all know that content is king. However, content with images is like a world-leader, sitting on a throne of viral content. Images are critical to your content being seen. Why? The brain processes visual information 60,000 times faster than it does when decoding text.

However, when it comes to using images, it’s important to make sure you use the right size for where you’re sharing. Research shows that social media content with images is shared exponentially more than content without pictures. This blog will help you make sure you the best image sizes for your favorite social media site.

Twitter

Tweets with images are retweeted 150% more than those without an image. In fact, 89% more tweets become favorites than those tweets with just plain text. Image also see 18% more clicks.

  • The optimal image Dimensions: 1024 x 512 pixels; also acceptable: 440×220 pixels
  • File size 5 MB (3MB for animated GIFs)
  • File Type: JPEG, PNG and GIF

Facebook

Posts with images account for 87% of all interactions on Facebook, worldwide. Posts with images are shared 87% while posts with links are shared on 4% of the time. On 3% of posts with video get shared.

  • Optimal Dimensions: 2048×2048 and 1200×630 pixels (for shared links); also acceptable 720×720 pixels
  • File Size: must not exceed 15MB
  • File Type: JPEG, BMP, PNG, GIF and TIFF

NOTE: PNG files larger than 1M may appear pixelated on shared links.

Open graph images may not include more than 20% text – this includes logos and slogans as a part of the image.

Google+ images

  • Optimal Dimensions: 2048×2048 and 1200×630 pixels (for shared links); also acceptable 720×720 pixels
  • File Size: must not exceed 36MB
  • File Type: JPEG, PNG, and GIF

Tumblr

  • Optimal Dimensions: 1280×1920 pixels for high-resolution images (except for super-wide panoramas); also acceptable 540×540 pixels
  • File Size: must not exceed 100MB
  • File Type: JPEG, and PNG

NOTE: The maximum width for animated GIFs is 500 pixels and may not exceed 1MB.

Images wider than 300 pixels automatically scale to fit the dashboard.

Instagram

  • Optimal Dimensions: 640×640 pixels; also acceptable 612×612 pixels
  • File Type: JPEG, PNG, and GIF

NOTE: Instagram allows higher resolutions photos if they are taken with the Instagram App. Photos uploaded from another device will have a lower resolution.

Pinerest

  • Optimal dimensions: 736 pixels wide; also acceptable: 236 pixels wide.
  • Pinterest automatically scales the height for you based on the image width.
  • File Size: must not exceed 10MB
  • File Type: JPEG, PNG, and GIF

NOTE: To pin a video, you must first upload it to a video site such as YouTube or Vimeo.

LinkedIn

  • Optimal Dimension for shared images: 531×399; also acceptable: 400×400 pixels
  • For shared links: 180×110; also acceptable 165×101 pixels
  • File Size: must not exceed 100MB
  • File Type: JPEG, PNG, and GIF

NOTE: To prevent spam in the LinkedIn feed, you cannot repeatedly post the same shared content.

So, there you have it, image dimensions for most of the popular social media sites. If you want to increase your exposure, share a picture! But not just any picture, one that works best for the site. Use this ‘cheat sheet’ to make sure your image gets you noticed.

Instagram and Shopping: A Definite Correlation

According to new research, people on Instagram love to shop. This is very different from Facebook, where its users mainly use the platform to keep in touch with family and friends.

Iconosquare did a study this year, showing that of 16,000 users, 70 percent of them reported they have looked for a specific brand on the Instagram.

Of all the people following a brand, the recent study shows that 62 percent of them follow because of loyalty and love of the brand while 41 percent follow to capitalize on contests, promotions and giveaways.

Instagram-jpgAs a brand, liking your customers’ post is important. It gives them a sense of pride and a feeling of respect. The research showed that 65 percent of people on Instagram feel “flattered” when the brand likes one of their posts.

Because Instagram generates more engagement (3.31 percent of users engage compared to Twitter’s 0.07 percent according to Socialbakers reports), it is the perfect platform for generating sales while gaining more customers.

The Instagram user-base is much younger than that of Facebook and Twitter. Because the younger generation tends to be more social media savvy, this means it is used more and that causes the higher interactions with posts. For your brand, that can also mean you have those customers for quite a long time.

To further help your sales with Instagram, follow many hashtags that are being used surrounding your brand. Whether the posts are positive or negative, it can show you what you need to be doing and what you should keep doing to keep customers happy and increase revenue. It can also help you realize what promotions or giveaways you may want to consider.Screen Shot 2015-03-12 at 9.16.54 AM

For example, if customers continue to show the need for your company calendar, but questions keep popping up on where to get them, you may want to do a calendar giveaway. This can be a good way of getting customers to share different content with your product while using a specific hashtag to get their calendar.

People on Instagram love to shop, it’s that easy. Be sure to give them content that will entertain them, but make them want to buy as well.

Social media IS for you

Small business and social media are made for each other.  However, we still find questions like, “Why should my small business use social media?” and, “What’s the value in social media for my small business?”

The simple answer to both questions: RESULTS!

Survey after survey continues to prove social media is a true benefit.  Businesses – small, medium and large – are flocking to social media.  According to LinkedIn, 90% of small and medium businesses currently use or are planning to use social media.  Ninety-four percent of those small and medium businesses use social media for marketing their business.  Are you one of them?

If you are trying to figure out if there is any value in social media for your business, keep reading.  This post is for you!  We have collected three benefits from a variety of sources that show small businesses can prosper with using social media.

Screen Shot 2015-02-03 at 2.57.19 PM Social Media Drives New Business

Chicago-based Crowdspring – an online marketplace for crowd-sourced creative services – found 50% of small business owners reporting social media helped them gain new customers.  Most through Facebook and LinkedIn.  LinkedIn further reports 82% of small businesses surveyed say social media is effective for lead generation.

Better Customer Relationships

Spredfast, a Texas-based social marketing company reports social media is the top driver (at 52%) of customer relations building and brand engagement.

Credibility

The Michigan market research firm Morpace found in their survey that 68% of the respondents reported the recommendations of a Facebook friend made users more likely to buy a specific product or visit a specific retail store.

social-channels

Are you using newspapers or TV or radio commercials to promote your business?  In this day of expensive print and broadcast advertising, that’s like fishing with a giant net in hopes of catching a few new customers.  With social media, you can hook individual customers with advertising that specifically targets the exact audience for your product or service.

If you are looking to drive new business, develop better customer relations and increase your credibility, now is the time to get social! Yes, it takes a while to build your customer base with social media; but done properly, and like any good asset, it is worth the investment.  It is also more cost-effective!  What are you waiting for?

Respond to Positivity

In a previous post, we discussed negative comments and reviews posted to the internet about your business.  This time, we want to talk about responding to positive comments.

In our previous discussion about negative comments, we talked about common sense reasons about how and why you must respond.  So you may think it is not necessary to respond to positive comments and reviews online.  You may think of doing nothing, just let others see the glowing review.

Consider this:  an unsolicited positive comment from a customer means someone took the initiative to speak publicly about your business.  This person is far more motivated to respond to a question from you.  It’s an opportunity to get additional feedback about your business.

Positive comment

Plus, in the spirit of politeness, you should respond to positive comments. Why?  It’s not just about being polite.  It’s all about opportunity.  Not responding to a positive comment is a missed opportunity.

Here are some tips for responding to positive customer reviews.

 

  • First, say “thank you.” 

Your parents taught you to say “please” and “thank you.” However, this is more than just good manners. Your “thank you” shows appreciation for not only the compliment, but also the customer who took the time to share a positive experience with your business.

Your response should include a portion of the customer’s comment.  Such as,

“Thank you so much!!  We are pleased you had a good experience with our service department.”

 

  • Next, reinforce the positive.

thumbsup

If the customer specifically mentions what they liked best about their experience with your company – recognize it. Then confirm it again. This allows you to build buzz not only about your business; it also gives you a chance to let others know about a specific product or service you offer, or one of your outstanding employees.

You might say,

“Thank you so much!!  We are pleased you had a good experience with our service department.  Our technician who performed your service, Brian, has not only been employee of the month twice this year, but has been recognized for his outstanding service by the [certification organization].”

 

  • Finally, ask what you can do better.

If you are serious about increasing your business’s potential, you are probably already looking for opportunities to improve. As mentioned earlier, when a customer offers unsolicited positive comments, they are very likely to help you improve.  Just ask!

You should ask the customer what they think you can do to improve their experience.  Not only is this a great way to keep the feedback going, but to affirm and improve a positive experience.

The full response might be:

“Thank you so much!!  We are pleased you had a good experience with our service department.  Our technician who performed your service, Brian, has not only been employee of the month twice this year, but has been recognized for his outstanding service by the [certification organization].  Please let us know if there is anything else we could have done to improve the experience you had at our shop.”

It does not take a lot of work to do this.  The rewards are great.  You can take unsolicited positive comments and turn them into not only a simple marketing survey to improve but demonstrate to others you really care about your business and your customers.

Mark Twain once said, “I can live for two months on a good compliment.”  Don’t just bask in the glow of a good comment online, returning the compliment can lead to more positive comments about your business.

If Mark Twain were alive today, he might say, “I can turn a positive comment into ten new customers.”

Using Google Plus for your Business

According to recent statistics, Google+ is the second most popular social media site in the United States behind Facebook.  Google+ has 343 million active users. That’s more than Twitter’s 200 million users.

If your business is not using Google+, now is the time to start your business page.  With a Google+ business profile, you can directly tie your website to your Google+ account.  In today’s blog, we have three tips to help expand your business influence and opportunities.Google plus

 

  •  First, install a badge!

Google+ allows you to install a ‘badge’ on your website to allow readers to communicate with you through this medium while remaining on your site.  With the Google+ badge in place, an active “Follow” widget appears next to your listing in search results.

This is good for two reasons:  First, your website visitors stay on your site.   Second, the code helps establish you as a blog publisher by tying it to your Google+ page.  By connecting your website to your Google+ page, your updates show up in search results.

 

  • Use #Hashtags!

You may be familiar with hashtags on other social media sites, and Google+ uses them as well.  Hashtags are useful because they provide added exposure to users beyond your followers.  The hashtags are connected to all your updates.

To help you, Google+ will sometimes come up with suggestions for which hashtags you should use.  If you use the suggestions Google offers, make sure to choose ones that are a good match for your topic.

 

Ranking up
  • Use Google+ as Your Business Page

Instead of your personal Google+ page, use your business page to increase followers and exposure for your business.  Now, instead of seeing your own profile when you connect with others on Google+ as your business, you will have your marketing message in front of more people.

Similar to “liking” or “commenting” on Facebook, you can use your Google+ account to +1 and comment on other people’s Google+ accounts.

Be sure to  use the Google+ account whenever you communicate with anyone in the Google+ network, both those who are following you and people who share public information, even if they’re not following you.

Like other social media sites, find the most active Google+ pages, public personal profiles and communities that match your business.  Then start interacting with them to gain more exposure for your Google+ page… and your business.

Post links and videos about your company on Google+. Google recognizes this effort and improves your search rankings, helping your SEO.

 

Be sure to get the most out of your business by getting the most out of Google+.

It’s Not Just the Number Sign Anymore

You have probably noticed the pound sign (#) followed by a word or short phrase on TV, in print and online.  Thanks to Twitter, the lowly “pound” or “number” symbol (#) has a new role. Regular social media users call the “#” symbol a “hashtag” (or “hash tag”).  The hashtag allows you to easily search for posts using the same keywords preceded with the # symbol in what seems like the chaotic world of Twitter.

The first hashtag symbol appeared in August 2007 as a way to define groups on Twitter.  Now, the # symbol is an integral part of social media life.  With an average of 140 million Tweets every day, it is easy to see why there needed to be a way of sorting through all the messages.   Hashtags allow searching of all public Tweets by anyone.  For example, users looking for the car repairs can search for #AutoRepair to find all Tweets and updates about car repairs.

Hashtag 2Hashtags get even better – you can use more than one within a single Tweet!   If searching for posts about the automotive repairs, users can enter #AutoRepair #California to narrow their search.  Two hashtags in the same post are acceptable, especially when one of the tags includes a location.

You can create any hashtag as long as you follow Twitter’s rules. Before creating a new hashtag, do a little research to see if a keyword is already in use.  Just search for the term.  If nothing shows up, it is probably safe to use.  If you create a new hashtag, be sure to let everyone know the term so they will use it in their posts.

Hashtags should be as brief as possible since the hashtag counts toward the 140-character limit for any Twitter post.  Use two or at most three short words for your hashtag.  You can capitalize the first letter of each word to make it easier to read.  You cannot use spaces in hashtags.

Twitter considers it “spamming” if there are numerous posts using a hashtags that are unrelated to the hashtag topic or group.  This could result in permanent suspension of the offending account, so always be relevant.

So why use hashtags?  Hashtags bring in more people and help increase website sales!  In less than ten years, the hashtag has become an indispensable tool for increasing user engagement and spreading information about products and businesses as well as industry news and trends.

A good way to launch a new hashtag is to share it on Facebook as well or tweet it.  If relevant, choose a unique photo or a catchy line to help encourage clicking on the hashtag.

Hashtag 1

Remember, content is what drives traffic to your website. Provide information about the content through blogs, videos, and links.  Be sure to include a link to your website after sharing short information on the hashtag. It will drive more people to get further information about the topic at your website.

You can further the coverage of your hashtag by inviting other industry experts to participate and answer queries. Encourage others to share and exchange their own data on the hashtag.

Finally, always provide links to your website.  The website link should be to a page with further information about the hashtag topic.  Remember, social media users expect good quality content.

Yes, social media has reinvented the lowly number sign – or pound sign.  Now, instead of taking up space on your phone, that icon that looks like a tic-tac-toe board can be driving customers to your business!

Get engaged on social media

In order to keep a business thriving through social media, all platforms should be used for more than posting content for the consumers to view. Social media should be used for a conversation.

A company’s trustworthiness and brand loyalty depend on the interactions it has with customers in person, yes, but online as well.

You can’t treat customers like a mass audience. Rather you should treat each customer as an individual and as if you have an established relationship with that individual. Be excited to provide customers with surprise gifts at times and solving their problems in social-media-clipartways they would never dream of.

For example, if a customer has a problem with a product every now and then, it’d be easy and sufficient to talk them through the problem and tell them what they can do next time they buy that product, but a solution that would leave a long-lasting impact would be perhaps offering the customer a replacement part or providing an extra service at no charge if you have the means to do that. It’s understood that this can’t be done with every customer. If so, the company would make no money, but every now and then, a nice surprise like this is what causes customers to tell their friends and family about the wonderful experience, thus driving more consumers to the product and the

Of course a company should answer questions in a timely manner as they are asked across social media platforms, but it should also respond to statements. Social media isn’t just a question and answer service for customers, it’s a conversation and we shouldn’t be afraid to start the conversation. Many comments on social media get overlooked because they say something along the lines of, “Outstanding service!” or “They spilled coffee on the driver’s seat!” Don’t be afraid to comment back and tell them you appreciate the comment, try to get the situation resolved if needed or even ask a follow-up question to get the ball rolling.

Make sure your account stays active. As business picks up, it’s easy to let your social media fall due to being too busy or even thinking you may not need it any more since your business is thriving. Regardless of the reason, social media should never be abandoned.

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Customers look online all the time to determine what product or business to use, and when they see an abandoned page, it leaves a bad taste in their mouth. They will think the business no longer cares about the customer or that it may not even exist any longer.

Give back to the customer. As stated earlier, giveaways to customers can always help with referrals. This can be in the form of a contest business.

or even just a surprise gift to valued customers or consistent contributors. They will appreciate it, tell their friends about it and keep contributing with their online content and, most importantly, their money.

Social media is crucial for companies to thrive, but it is sometimes difficult to balance when business is booming. It’s important to keep the social media pages going and to keep interacting with customers to maintain a positive image and to keep business flowing.