Monthly Archives: July 2015

Meet Your New Website Driver: Video

 
video-productionWe’ve talked about video in social media in this space previously: Why video is important and how to use video. Regular readers already know we think believe video should be a vital part of any social media campaign, but what about your website?

Good for you if you’ve been using video in your social media. Don’t overlook your website. Videos are a great way to drive traffic to your website. Here’s a couple of ideas you may want to incorporate into your website marketing.

People Want Answers

Have you ever found yourself researching a topic on Google and discovered there were not only articles about your topic, but videos? Admit it; you probably went to that YouTube video before you clicked on an article. One great way to bring in new traffic to your website is to address those common questions your business gets with a video. People learn twice as fast when they see and hear what is being explained.

Think about how many times you’ve answered a customer’s question by demonstrating or showing them the answer. Make that demonstration into a video and post it on your website. However, don’t stop there. Include a link to that video on your social media sites with the question. It’s an easy way to increase traffic to your website and get the post shared. Which leads us to our second point.

Videos are More Likely to go Viralviral-marketing-word-mouth-38123871

When was the last time you read a news article that was “viral?” When it comes to viral content, it
seems like nine out of ten viral items are video. Yes, there may be text with the video, but the item went viral because of the video.

You may be thinking that your video may never see a million views. There’s more. The concept of
something going viral has more to do with how rapidly it is shared than how many actually see it.   Viral content is something shared with a wide network of people. Your video may not reach a thousand views, but however many see it you can leverage. If someone shares your video, they are more likely to return to your website and begin a relationship with you. Isn’t that more worth boasting about than having a million views?

Embed Everywhere

One of the great things about video is you can host the video on one platform – like YouTube or Vimeo – and then link to the video on your website and your social media sites without having to upload the video multiple times.

Embed the video in your website. YouTube, Vimeo and other video sites provide you with the URL to the video. On Facebook, including the URL address in your post will automatically create a special image and link to the video (or page). Just paste the full URL (include the “http://” part also).

If you run across a video you like that is relevant to your business, include it in your social media posts. It’s a great way to show your audience you follow others and that you value other content as well as your own.

Don’t Forget Email

Another area you can use videos to increase traffic to your website is through email marketing. We’ve discussed that in this space also. You don’t want to include the actual video in your email. The size of the video file is most likely going to be larger than most email servers will allow you to send. However, here’s a way you can include it in your email.

Take a screen shot of your video paused on frame that shows a key point. Include the image in your email. Make the image link to the video on your website (or YouTube channel). If that’s not an option for you, include the link to the page on your website (or social media site) with the video. Include a note in the email that the viewer can find more information by following the link.

If you haven’t gotten started in using video, be sure to check out our series of beginner tips for creating a video.

How to Use Facebook to Launch a New Product or Service

If you are launching a new product or service, you want to create some excitement with your customer base about what’s new.  Facebook is a great way not only let everyone know what’s new, but to generate excitement.

However, to be successful, you need to plan ahead and make good use of some of Facebook’s tools for business.  It’s not difficult, it just takes some planning.  Here are four steps to help you get started.

1: Pre-launch – PlanningFacebook Image tool

To be successful, you need to plan your strategy a couple of months prior to launch. Two or three months

should be sufficient.  This planning should include all of the materials you want to share on Facebook.  This includes the design of any ads you may want to purchase in addition to the images you will use in your posts.

Be sure to consider the sizes of your images.  You’ll need different sizes for ads as well as your posts.  Remember that Facebook only allows 20% of an ad to contain text.  Facebook has a handy tool to verify you do not violate this rule.  Visit the Facebook Grid Tool and upload your image.  The tool will place a 5-by-5 grid over the image.  Click the squares that contain text to see how much text you are using and if it is acceptable.  Watch this Facebook video for information about text in ads.  Also, check out our blog on optimum image sizes for different social media sites.

If you don’t have an ad agency, or know an artist who can design a print ad for you, consider using Fiverr.com.  This website offers services and products that range from graphics and design to online marketing. The freelancing marketing services include ad creation, infographic design, video animation, and much more. The price of services begins at $5.  The transparency of buyers’ reviews will help you to
choose the right seller.

2: Pre-Launch – Create Excitement

As a part of your pre-launch, consider if giveaways are appropriate for your new product or service.  Will there be a special sale or discount period when you launch?  If so, how will customers access the discount?  Is a contest appropriate for the new launch?  If appropriate, one lucky customer can win the free product or service free.  Perhaps allowing someone to be the first to use it is appropriate.

It’s also best to plan and write out the posts you will make on Facebook and other social media.  Writing these ahead of the launch will help insure you cover the important points you want your customers to know.  Each should reveal a little more about the new product or service.  Begin with teaser posts about two or three weeks before the launch.  A series of pre-launch teaser posts might be:
“Something big is coming to (Business Name) in July.”

“Watch this space for a big announcement on July 13.”

“Don’t miss out.  See what’s happening in July at (Business name).”

As the launch date approaches, build excitement by revealing a little more about the new product or service.  This would be the time to start mentioning customer benefits in your teasers.

product excitementA week before the launch, your post might be:  “Everything you know about Customer Service is about to change!  (Business Name) is taking it to a new level starting July 13.”

“The only way to experience (service) is to be here July 13 – see for yourself.”

If you are introducing a new product, perhaps a discount may be in order for the first few weeks.  One of your posts or an ad could be a coupon for customers to print.  Alternatively, you can post on Facebook a ‘secret phrase’ that customers can mention to get the discount price.

Don’t forget to use video!  Make a video of you or someone in your shop talking about how excited everyone at work is about the new product or service.  Post a few days before the launch.  If you are remodeling or expanding, post pictures of the construction work.  If you are adding new equipment, share pictures of the installation process.

Your launch plan should have the posts written out along with the date and time when each will appear.  Stagger the times from morning to early evening for maximum exposure.

3 – Launch – Keep Excitement Going

The launch phase will probably vary in length depending on the product or service.  As far as promotion is concerned, it will never truly be over.  However, you should have an end date for the largest promotional push.  At this point, you want to figure out what you can do to keep the excitement going.

This is the time to launch a Facebook Contest. After launching a new service, perhaps now is the time to have a naming contest.  If appropriate, let customers have a chance at naming the new service.  The winner gets a year of the service at no cost or a substantially price reduction. Consider what is most appropriate for the new product or service; then, maintain excitement by teasing the contest.

You may find it appropriate to shoot a video of the first day with the new product or service.  Include customer testimonials and reactions.  Other customers talking about your business and your services is a great way to introduce new customers to what you do.

If you decide to spend money on a Facebook ad campaign, focus most of your ad budget on the pre-launch phase.  If you have something to offer of value or a coupon, split your resources more evenly between the pre-launch and launch phases.  You may want to consider having a different budget for the coupon or special offer phase of the campaign.

4 – Post-Launch Thank You

After the launch period, you will want to thank your audience and customers.  Show your customers how much you appreciate them by thanking them for their support during the campaign.  Even if they did not make a purchase, let them know you appreciate their business over the years.

Also, use the post-launch thank you to tell your audience what is coming next.  More surprises?  Another contest?  Give your audience something to look forward to.

Most important, learn from your experience so you can improve the next one.  What worked?  What didn’t work?  What gave you the biggest bang?

Facebook can be a great place to let the world know about your new product or service.  However, don’t forget to promote your special product launch or new service on your website as well as your other social media, not just Facebook.